Inventory management also determines how goods move within and leave the warehouse. Since certain factors, such as a friendly customer advisor, are no longer available in the e-commerce sector, Inventory management system and the associated correct and fast delivery are of particular importance for customer trust.
Ultimately, what convinces customers of an online retailer is the punctual delivery, smooth processes and products that reach them undamaged. If the desired article is not directly available, the buyer usually switches to the competition. Since there is no advice in the traditional sense of e-commerce, there is hardly any personal connection. The services related to the receipt of the product are therefore the focus.
Since orders have to be dispatched as quickly as possible, putting them together shouldn’t take a lot of time. It is therefore important that you identify the best position in the warehouse for each item (“slotting”). These processes should be continuously optimized.
Use a suitable warehouse and inventory management software right from the start and pay attention to the additional functions it has. Many programs create graphics, reports and statistics, for example – so you can easily optimize storage locations and work processes.
The use of radio terminals can bring greater efficiency, particularly in larger, confusing warehouses: Your employees are guided to the respective article in a time-saving manner and can make entries directly – for example about the dispatch.
An interface between the online catalogue and inventory management software can also be useful. If an order arrives, it can be implemented directly by warehouse workers. If a product is not in stock, it is no longer available in the online catalogue